“By introducing an automated customer management system we took a noose and put it around our own necks. We are now accountable!”
This reflection from a manager in the Nairobi Public Water and Sewerage utility succinctly captures the impact of MajiVoice, a digital system that logs customer complaints, enables managers to assign the issue to a specific worker, track its resolution, and report back to the customer via an SMS. As a result, complaint resolution rates have doubled, and the time taken to resolve complaints has dropped by 90 percent.
MajiVoice shows that digital technologies can dramatically improve public sector capacity and accountability in otherwise weak governance environments. But is this example replicable? Can the increasingly cheap and ubiquitous digital technologies—there are now 4.7 billion mobile phone users in the world—move the needle on governance and make bureaucrats more accountable?
Over the past decade and a half, Sub-Saharan Africa has experienced rapid economic growth at an average annual rate of 5.5%. But since 2008, the share of manufacturing in GDP across the continent has stagnated at around 10%. This calls into question as to whether African economies have undergone structural transformation – the reallocation of economic activity across broad sectors -- which is considered vital for sustained economic growth in the long-run.
This is the tenth in our job market paper series this year.
In developing countries, the high costs of credit along with varied impediments to saving, make it challenging for people to raise large sums of liquidity needed for large and indivisible, or “lumpy,” expenditures. An emerging body of evidence has shown how these constraints push people towards second-best strategies to address their financial needs (Collin et al. 2009 and Banerjee and Duflo 2007). My job market paper, “Gambling, Saving, and Lumpy Expenditures: Sports Betting in Uganda”, looks at the behaviors of 1,715 bettors in Kampala, Uganda and provides evidence that unmet liquidity needs push people towards sports betting as an unexpected alternative method of liquidity generation.
In preparing the Development Response to Displacement Impacts Project (DRDIP) in the Horn of Africa, which supports Ethiopia, Uganda and Djibouti, consultations with local representatives brought out the critical need to help host communities cope and build resilience. An important challenge posed was how to develop activities that improve the productivity of both traditional and non-traditional livelihoods, including through diversification and income generation in these difficult locales.
While the team explored options for support, we were confronted with some realities. These included: (i) a high dependence on traditional and low productivity livelihoods, including agriculture, agro-pastoralism, and pastoralism; (ii) degraded natural resources base due to greater susceptibility to climate related events especially flash floods and droughts; (iii) lack of or limited access to basic social services and economic infrastructure, including rural finance and market infrastructure; (iv) inadequate presence and/or limited capacity of the public sector; and (v) near absence of and/or non-vibrant private sector.
Based on experience with supporting traditional livelihoods and livelihood diversification in a range of settings, including fragile and conflict affected contexts, the team and partners in Ethiopia, Uganda and Djibouti arrived at the following key considerations to promote livelihoods:
- Ensuring a focus on women and youth for livelihoods support given they are among the most vulnerable both among host and refugee communities.
- Putting in place an inclusive and participatory planning process for livelihoods promotion and diversification is necessary to ensure community ownership.
- Establishing and/or strengthening community institutions focused on livelihoods is critical not only for training, capacity building, and livelihoods development; but also for promoting social cohesion and peace building between host and refugee communities thus creating an enabling environment for livelihoods promotion.
- Appreciating and mobilizing individual and community talents, skills and assets could serve to be a good starting point for supporting livelihoods in target communities, although designing livelihood programs and promoting livelihoods diversification requires careful assessment.
- Understanding existing streams of livelihoods and livelihood diversification options is essential to better explore (i) existing traditional forms of livelihoods - stabilizing, expanding, and making them productive and sustainable; (ii) alternative forms of livelihoods (livelihoods diversification), including self-employment - micro-enterprise development, targeting micro-entrepreneurs; (iii) skilled wage employment - opportunities for youth and women in growing sectors of the economy; and (iv) technical, behavioral, and market-performance assessment for determining viable options.
- Access to finance should look at savings and credit groups and their saving mobilization and internal lending activities alongside the formal and non-formal financial institutions within and outside the target communities.
- Collectives of producers would need to be built on small scale livelihoods undertaken by individuals, community groups or institutions. The aggregation and/or upscaling will require access to larger markets, infrastructure for storage, transport facilities and appropriate technology for value addition and value chains; and importantly partnerships with the private sector.
- Leveraging on initiatives that are existing, innovative and working in target communities and then adding value, including scaling up is more helpful. Given the challenging circumstances, transplanting models from more stable and developed environments may have limited chances of taking root.
- Capacities and strengths of implementing agencies, local governments and communities should determine the scope and scale of livelihood activities while also paying attention to addressing the skills deficit and building sustainable capacity for planning, implementation and management of livelihood programs at all levels.
- Phasing and sequencing of livelihood interventions will help manage the trade-off of a short-term versus a long-term planning horizon innovatively. Piloting and scaling up based on experience is a useful strategy to pursue.
- Linkages and partnerships for greater impact need to be actively explored and established. Regular coordination meetings help encourage collaboration and partnerships, and provide feedback on implementation, share key learning and discuss challenges.
We are happy to share our perspectives as we work to help the people living in the Horn of Africa and look forward to hearing your views.
As a country that is particularly vulnerable to flooding, Malawians know that they cannot halt the forces of nature, but they can prepare and plan for their impacts – and they did. Supported by the Global Facility for Disaster Reduction and Recovery (GFDRR) and the World Bank, the Government of Malawi undertook a series of community mapping activities in which it collected data about the environment for a flood risk modeling exercise and other preparedness activities. So in January 2015, when Malawi experienced its most devastating flood in a century, the data that its government collected was used to support recovery activities.
Robust and actionable information like this can help those at risk understand and prepare for hazards, saving lives and assets. However, even in this era of big data and hyper-connectivity, when one would think that every place on earth is already mapped in great detail, such information is often inaccessible, disparate, or altogether nonexistent. Even as recently as this month’s earthquake on the border of Tanzania and Uganda, people still scrambled for spatial information. Doing so in the moments after a disaster, though, is too late.
This is part of a series of blogs focused on the Sustainable Development Goals and data from the 2016 Edition of World Development Indicators. This blog draws on data from the World Bank’s Rural Access Index and on results presented in the report Measuring Rural Access: using new technologies
Just over half of the rural population in Nepal lives within 2 kilometers of a road in good or fair condition as measured by the Rural Access Index (RAI) in 2015, leaving around 10.3 million rural residents without easy access. The map shows how the RAI varies across the country: in the southern lowlands, where both road and population density are high, the RAI is around 80 percent in some districts. In the more rugged northern regions, lower road density and poor road quality leave many disconnected, resulting in a low RAI figure – in many places less than 20 percent.
We observed that over 78 percent of refugees in rural settlements, where they receive agricultural land, are engaged in agricultural activities compared to 5 percent in urban areas. Crop surpluses attract Ugandan traders to the refugee settlements, operating as a direct supply chain for sale of agriculture produce but also supply of agriculture inputs like fertilizers and seeds.
However, about 66 percent of respondents reported that local traders use faulty scales when weighing produce, which shortchanges them. Seventy percent decried the extremely low prices offered by local traders for produce, with implications for the ability and timing of refugees to become self-reliant. This was made worse by the significant losses in quality and quantity of agriculture produce due to poor harvest handling techniques and inadequate storage facilities, and surpluses were sold immediately after harvest at the lowest point in the price cycle. This shows that while refugees have land to cultivate, they are unable to realize the potential due to lack of technical, infrastructural and marketing support, contributing to food insecurity and under nutrition among smallholder farming refugee families, especially during lean seasons.
Business enterprises such as bars, hair dressing, milling, transportation, money transfers, and retail are run by refugees. Twenty-eight percent of female refugees are involved in agriculture, trade, or are self-employed; their participation in the formal sector is low—only 9 percent. Initiatives such as Community Savings Groups and women savings and credit groups have provided female refugees with seed money to start businesses. There is reportedly some level of gender discrimination with respect to access to land, credit, employment, and self-employment opportunities.
We observed that almost 43 percent of the refugees are actively engaged in the labor market of their host communities: 12 percent in the formal sector and 31 percent self-employed. However, refugees expressed constraints accessing formal employment both in urban areas and rural settlements, relating to unfamiliarity with the language, legal issues, poor interview skills, discrimination, and a lack of relevant documents.
Refugee settlement areas have attracted the attention of Ugandan private enterprises, such as the Ugandan telecom companies, which launched several initiatives aimed at targeting refugee users of SMS banking and transfer services. For example, Orange Uganda Limited, a provider of telecommunication and Internet services in Uganda, invested in a large radio tower in the Nakivale settlement to promote its "Orange money" services. In Rwamwanja and Adjumani, a number of refugees operate as mobile money unit agents providing employment for them, while facilitating other refugees in accessing remittances from their relatives and friends within or outside the country. This mobile money is hugely helpful to refugees trying to meet expenses, including school fees for their children.
But in Uganda, and across the rest of the Horn of Africa, refugee camps and settlements are located in areas where the host communities are among the most underserved, with significant development deficits of their own. The majority of refugee settlements in Uganda are in the relatively stable north, though it has communities still in a state of latent conflict, driven by new and long-standing grievances, poverty, perception of marginalization, competition over national resources, and societal fracture as legacies of decades of violent conflict. The region also has high levels of poverty and youth unemployment which poses challenges to refugee efforts at self-reliance.
This got us thinking about a couple of important questions: " What insights does this provide to the range of organizations including UNHCR and NGOs engaged in advocacy efforts aimed at more progressive refugee laws and policies?"
We believe that progressive refugee laws that guarantee freedom of movement and right to work and own property are critical for economic self-reliance of refugees, without which it would be an impossibility. However, the Ugandan experience also tells us that while refugees have engaged in economic activities and employment, they haven’t all achieved self-reliance and many remain aid dependent. For us an important learning is that , benefitting from the attendant reduction in poverty, increase in quality of basic services, better infrastructure and economic opportunities.
We see a huge opportunity in Uganda with the recent government-led efforts to address the development challenges of settlements that are home to locals and refugees with the inclusion of the Settlement Transformative Agenda (STA) as part of National Development Plan II (NDP II 2015/16–2019/20). The STA aims to promote social and economic development in the refugee hosting areas for both locals and refugee communities in partnership with the UN agencies in Uganda, the World Bank and other stakeholders. The World Bank is supporting this effort through the Development Response to Displacement Impacts Project (DRDIP) in Uganda, which will help improve access to basic social services, expand economic opportunities, and enhance environmental management for communities hosting refugees in Adjumani, Arua, Isingiro and Kyriandongo districts.
- Forced displacement due to war, conflict, and persecution;
- Involuntary migration due to poverty, erosion of livelihoods, or climate change impacts that have destroyed and degraded life support systems; and/or even
- Voluntary migration of indomitable spirits unable to reconcile with the status quo and seeking better social and economic opportunities.
To better understand forced displacement, I led a joint World Bank-UNHCR team that brought out the Forced Displacement and Mixed Migration Report for the Horn of Africa (HOA) – a region with an estimated 242 million inhabitants that includes eight countries (Djibouti, Eritrea, Ethiopia, Kenya, Somalia, South Sudan, Sudan, and Uganda), which collectively host more than 9.5 million displaced persons, including more than 6.5 million internally displaced persons and approximately 3 million refugees.
Just fourteen projects in energy, transport and water/sanitation. In only eight countries. Totaling $2.7 billion.
There are 56 IDA countries (excluding three “inactive” and a few rich enough to count as “IDA blend”) defined as having per capita income under $1,215. This 2.7 billion in IDA countries compares to total private infrastructure investment commitments of $111.6 billion in all emerging markets in 2015 per the recently released Private Participation in Infrastructure database.
In recent years, the number of projects and investment amounts of private infrastructure in IDA countries hasn’t increased. If people living in the poorest countries are to get better access to energy, transport and water services, and if we believe that the innovation, management capacity and financing of the private sector working together with governments is essential to help make that happen … well, then we need a step change.
We know to make a difference requires dedication and a long term vision. One part of that ambitious change is the Global Infrastructure Facility (GIF). The GIF is a global open platform to help partners prepare and structure complex infrastructure public-private partnerships (PPPs) in emerging markets, and to bring in private sector and institutional investor capital. The GIF platform integrates the efforts of multilateral development banks (who as Technical Partners choose which projects to submit for GIF funding), private sector investors and financiers, and governments to bring infrastructure projects and programs to market. No single institution can achieve these goals alone. The GIF’s Advisory Partners, which include insurers, fund managers, and commercial lenders, and which together have $13 trillion in assets under management, provide feedback to governments on the bankability of projects.